CashKing Privacy Policy

Welcome to the Privacy Policy CashKing — Malaysia's leading online Sports Betting and casino platform at cashking.ws. We understand that your trust is the foundation of our relationship, and protecting your personal data is a responsibility we take very seriously.

This Privacy Policy explains in detail how CashKing collects, processes, stores, and protects your personal information when you use our services. It also outlines your rights under Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all users who:

• Visiting cashking.ws as either a guest or a registered member
• Registering an account and using any CashKing service
• Contacting the CashKing customer support team through any available channel
• Participating in CashKing promotions, contests, or rewards programmes

By registering or continuing to use the CashKing platform, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of our platform.

CashKing only collects personal data that is necessary to deliver safe, lawful, and high-quality services. We do not collect unnecessary or excessive data. The following are the categories of data we collect:

We does not collect sensitive information such as your medical records, political views, or religious beliefs. Financial data such as your full credit card number or e-banking password never stored by CashKing — it is processed directly by certified payment providers.

CashKing processes your personal data on valid legal grounds under Malaysia's PDPA 2010. Each use of data has a clearly defined and limited purpose:

• Account Management: Creating, verifying, and managing your member account, including the KYC process required for compliance.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX, and handling your withdrawals securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, and unauthorised access to your account.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support.
• Personalise Your Experience: Recommending promotions, football matches, e-sports, slots, or Sports Betting options tailored to your interests and gaming habits.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only if you have consented to receive them.
• Legal Compliance: To comply with legal obligations and regulations applicable to the cashking platform's operations.
• Product Improvement: Analysing platform usage patterns to improve service quality, website speed, and the overall user experience.

CashKing does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may need to share your data with the following parties:

• Payment Service Provider: Approved payment gateways such as Touch 'n Go, GrabPay, DuitNow, and FPX for processing your financial transactions. They are bound by their own strict privacy policies and are not permitted to use your data for any other purpose.
• Identity Verification Provider: Registered third-party KYC companies for verifying the identity of new members as required by law.
• Statutory Authorities: Law enforcement agencies or regulatory bodies where required by Malaysian law or a valid court order.
• Technology Service Providers: Server infrastructure and cybersecurity providers who assist us in operating the platform securely. All such providers are bound by strict confidentiality agreements.

In all data-sharing scenarios described above, CashKing ensures that all receiving parties adhere to data protection standards that are equivalent to, or higher than, our own.

CashKing continually invests in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our technical security measures include:

• 256-bit SSL/TLS Encryption for all data communications between your browser and CashKing's servers
• Two-Factor Authentication (2FA) for account login as an additional layer of protection
• 24/7 security monitoring by our cybersecurity team to detect anomalies and intrusion attempts
• Hashed password storage — your password is never stored in plain text
• Regular security audits by independent third parties to identify and patch system vulnerabilities
• Strict access controls — only authorised staff may access members' personal data, and only when required for service purposes

While we take all reasonable precautions, no security system is 100% impenetrable. In the event of a data breach involving your information, CashKing will notify you within the timeframe prescribed by applicable law and take immediate remedial action.

As a CashKing member protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. CashKing will provide this information within 14 business days.
• Right to Correction: If any of your personal data is inaccurate or out of date, you have the right to request its correction without delay.
• Right to Restrict Processing: Under certain circumstances, you may request that CashKing restrict the way we process your data.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time — particularly for marketing communications — without affecting access to our core services.
• Right to Erasure: Where the legal conditions are met, you may request the deletion of your personal data from our systems.
• Right to Complain: You have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you believe your privacy rights have been violated.

To exercise any of the above rights, contact the CashKing privacy team at support@cashking.ws or via live chat. Please include your full name and account number to help us process your request faster.

The CashKing website uses cookies and similar tracking technologies to enhance the user experience and platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core website functionality such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how visitors interact with our website through anonymised statistics for improvement purposes.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to analyse website traffic and usage patterns in aggregate, anonymised form.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the CashKing website. For more information on managing cookies, refer to your browser's help section.

CashKing retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law.

• Active account data: Retained for as long as your account is active and for 5 years after account closure, for financial and legal compliance purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Analytics data and technical logs: Retained for 12 months in anonymised form, after which it is deleted.

When data is no longer required, CashKing will securely delete or anonymise it using permanent deletion procedures that meet industry standards. You may contact us to request early deletion of your data, subject to any applicable legal retention obligations.

CashKing is a platform that strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to:

• Permanently delete all data associated with that individual from our systems
• Immediately closing the associated account
• Notifying a legal guardian or parent where necessary

If you believe your child or any minor has registered a CashKing account, please contact us immediately at support@cashking.ws so that immediate action can be taken.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by CashKing, please do not hesitate to contact us through the following channels:

• Privacy Email: support@cashking.ws
• Live Chat: Available 24/7 directly on cashking.ws
• Email Subject: Please use the subject line "Privacy Request – [Your Full Name]" to help us respond more quickly.

CashKing reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or new service features. You will be notified of any material changes via email or a prominent notice on the website before they take effect.

Continued use of the CashKing platform after the effective date of any amendment will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.